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TROUBLESHOOTING VIDEO AND AUDIO

THE VIDEO AND AUDIO FILES DON’T SHOW UP OR AREN’T WORKING

OR A MESSAGE APPEARS TELLING ME TO GET FLASH PLAYER BUT IT IS ALREADY INSTALLED

There are TWO Solutions

20110701122021113-350x2101. Download a FREE PDF reader called PDF-XChange Viewer (PC ONLY)

This alternative reader seems to work fine with the embedded media files.

At first glance it may look like you will be charged but I assure you the downloaded PDF VIEWER is FREE but they will ask later if you want to purchase a pro version which enables you to edit PDFs – you don’t need the pro version

You can get the FREE Download here
http://www.tracker-software.com/product/pdf-xchange-viewer

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Screen Shot 2013-09-14 at 20.16.102. You can use the alternative QUICKTIME version of Pianoforall (MAC or PC)

If you go to the USER INSTRUCTIONS page on the downloads site

then click on the link to the left Alternative Downloads – Quicktime Version

Read the instructions – you will need to download Quicktime

You may still not have the audio but the upgraded videos now cover most of the audio so you won’t miss much

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I hope one of these solutions helps

 

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